Description

Seeking Operations Analyst/s- Digital ID to support a Federal Gov’t client in any of the ff office locations:

Adelaide, Brisbane, Canberra, Hobart, Melbourne, Perth or Sydney

About the role

As an Operations Analyst role in the Data & Operations team you will be responsible for maintaining operational efficiency and providing effective support for the Digital ID technology solution after deployment.

In this role, you will play a critical role in maintaining a reliable IT support model, ensuring that users receive timely assistance, technical issues are resolved efficiently, and the overall system operates smoothly

As an Operations Analyst you will:

• Oversee the project after deployment, including monitoring, and coordination of activities related to the ongoing maintenance and delivery of the Digital ID technology solution.
• Provide technical support to end-users, addressing issues related to system access or functionality.
• Monitor and respond to incidents, identifying root causes and implementing solutions. This will include coordination with development and infrastructure teams to resolve complex technical issues.
• Manage relationships with third-party vendors providing operational services or tools. You will be required to ensure that vendor solutions align with the operational needs of the technology solution.
• Work closely with other teams to address operational aspects of changes, collaborating on troubleshooting and resolving complex issues.
• Contribute to continuous improvement initiatives within the IT support model, proposing and implementing changes to streamline support processes.

To create a sustainable Australian Public Service, we seek contractors in the market who have experience working in and alongside the public service with an acute awareness of the importance of knowledge transfer and demonstrated ability to transfer knowledge throughout the duration of engagement. We are also seeking candidates who have proven methods of knowledge management and experience with knowledge management repositories and tools.

Estimated start date Monday, 18 November 2024

Initial contract duration 12 months

Extension term 12 months

Number of extensions 2

Location of work ACT, NSW, NT, QLD, SA, TAS, VIC, WA, Offsite

Security Clearance Candidate must be an Australian Citizen also hold, or have the ability to attain, a minimum of a Baseline Security Clearance issued by the Australian Government Security Vetting Agency.

Key qualities

The Digital ID program is a monumental Australian Digital Economy program and as part of the Digital Delivery branch, your contribution to this nation-wide initiative will be critical. Candidates for this position are expected to be enterprising in nature to seek and realise opportunities and pursue contemporary approaches and thinking to improve outcomes. Complimentary to this is the need to collaborate, consult and communicate effectively with stakeholders both internal to the branch and division and externally to the agency – a customer-centric mindset to this is crucial, prioritising the needs and rights of existing and future participants.

Candidates for this position are expected to embody behaviours and traits that align seamlessly with the department’s values and role. Highly regarded qualities include an unwavering commitment to integrity, ethical conduct, and trust, coupled with a dedication to adhering to professional standards.

In addition, the following traits will be integral to success in this role;

Adaptability: Embrace change with a positive attitude, quickly adjust to evolving priorities, and proactively seek innovative solutions to challenges.

Problem Solving: Exhibit strong problem-solving skills, taking a proactive approach to identify and resolve issues, and make data-driven decisions.

Ownership and Accountability: Take ownership of tasks and projects, meet deadlines, and be accountable for outcomes, with a focus on delivering high-quality results.

Resilience: Stay resilient under pressure, handle setbacks positively, and maintain a constructive outlook in challenging situations.

Continuous Learning: Demonstrate a commitment to ongoing personal and professional development, staying current with industry trends, technologies, and best practices.

Empowerment: Empower and support colleagues by fostering an inclusive, diverse, and supportive work environment that promotes equity, growth, and personal well-being.

Quality Orientation: Strive for excellence and ensure that all work is completed to high standards, consistently seeking ways to enhance the quality of deliverables.

Feedback-Driven: Actively seek and provide constructive feedback to foster continuous improvement in individual and team performance.

Time Management: Effectively manage time and priorities, balancing multiple tasks and responsibilities to meet deadlines and optimise productivity.

Conflict Resolution: Approach conflicts with empathy, openness, and a solution-oriented mindset, seeking to resolve issues professionally and constructively

Demonstrated experience in:

• Proven expertise in system design, solution architecture, and software design principles.
• Familiarity with Microsoft Azure and its cloud-native capabilities.
• Proficient in Infrastructure as Code (IoC) methodologies.
• Solid understanding of OAuth and OIDC frameworks.
• Familiarity with the Microsoft .NET framework.
• Familiarity with Microsoft Dynamics 365.
• Operational experience with Azure DevOps.
• Knowledge of automated testing and deployment technologies.
• Skilled in observability and monitoring of software systems.
• Candidate must also hold, or have the ability to attain, a minimum of a Baseline Security Clearance issued by the Australian Government Security Vetting Agency.

Highly desirable: 

• Relevant tertiary qualifications in Computer Science or Software Development would be highly regarded.
• Relevant industry accreditations including but not limited to PRINCE2, TOGAF, ITIL or relevant Microsoft Azure certifications would be desirable.